Contact Support
Our support team is available to assist you with any questions or concerns. Choose the method that works best for you:
- Email Support:lasertacticclub@gmail.com (Response within 24 hours)
- Phone Support:+359897260910 (Monday - Sunday, 9 AM - 10 PM)
- In-Person:Visit us at Laser Tactic Club, Slanchev Bryag, квартал Камелия 96, 8240 Sunny Beach, Bulgaria
Common Support Topics
Booking Issues
Having trouble with your booking? We can help with:
- Rescheduling or cancelling bookings
- Payment problems
- Availability questions
- Group booking arrangements
Membership Support
Need help with your membership?
- Membership activation or renewal
- Benefits and credit questions
- Membership cancellation
- Upgrading or downgrading plans
Technical Support
Experiencing technical issues?
- Website login problems
- Account access issues
- Payment processing errors
- Mobile app support
Equipment & Safety
Questions about equipment or safety?
- Equipment rental information
- Safety guidelines and requirements
- Age restrictions and supervision
- Medical concerns
Response Times
We strive to respond to all inquiries as quickly as possible:
- Email:Within 24 hours during business days
- Phone:Immediate assistance during business hours
- Urgent Matters:Please call us directly for immediate assistance
Business Hours
Support Availability:
- Monday - Sunday: 9:00 AM - 10:00 PM
- Phone support: Same hours
- Email support: 24/7 (responses during business hours)
Before Contacting Support
To help us assist you more efficiently, please have the following information ready:
- Your account email or username
- Booking reference number (if applicable)
- Description of the issue or question
- Screenshots or error messages (if applicable)
Feedback and Suggestions
We value your feedback! If you have suggestions for improving our services or website, please don't hesitate to reach out. Your input helps us provide a better experience for all our customers.